1. I can't get a map for my address?

MemoryMiner uses Google Maps in order to try to determine the latitude and longitude of a given address, or city. If you are unable to get match for a given address, there a few things you can do. First, make sure that there's no "Apartment #" or similar component to the street address. Second, you can try omitting the street address altogether, in which case a location for the City can be substituted. If that doesn't work, remember that you can manually pan and zoom the map, and move the red map marker to pinpoint the place you're looking for.
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2. I bought the software: why haven't I received my license registration code?

License registration codes are delivered via email from our web store at Kagi. If you haven't received your registration email, there's an excellent chance that the email from Kagi has been mistaken for "junk mail" and can be found in your Junk Mail box. The sender is "admin@kagi.com." If this is not the case, and you haven't found your registration email, send email to support@memoryminer.com and we will forward you a copy of your registration email to you.
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3. Where does MemoryMiner store its data?

MemoryMiner uses an embedded relational database (sqlite) to store all descriptive data (aka metadata) about the photos, people and places in your library. By default, all photos you import are imported by reference. No copy is made, so they continue to be stored wherever they were when you imported them, whether that's on a hard drive, CD ROM, or DVD ROM. MemoryMiner uses a "library document" (using the ".mmlib" file extension) which is actually a folder containing the database, and some other supporting files such as the thumbnail versions of your photos. You can therefore create multiple libraries in the same way that a word processor can load multiple documents. You can only have one library loaded at a time. When you first run MemoryMiner it creates a library document in your home folder's "Documents" folder. An example location:

/Users/john/Documents/MemoryMiner.mmlib

If you use the Backup application, or other similar application to back up important files, you'll want to back up your MemoryMiner library documents.
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